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| 1. Download not saving to my disk 2. iTunes doesn’t recognize the files 3. Can’t open file with Media Player 4. CD not playing in my car stereo 5. Can’t pause and then continue in same place |
| 1. Download not saving to my disk Q: I can successfully start the download, but just as the download is about to complete, I get a message that there is an error and the file cannot be written to my disk. A: Please check first whether the download works with Internet Explorer 6.0 or later. In the past we have heard about problems with Firefox having problems with either some of the characters we use in the file names (e.g., parentheses) or the length of our file names. 2. iTunes doesn’t recognize the files Q: I have successfully downloaded the files, but iTunes won’t recognize them. A: Make sure you are using iTunes 6.02 or later. Most of our files were converted from .Wav to .MP3 in that program or later versions. 3. Can’t open file with Media Player Q: I downloaded a file and tried to play it with Windows Media Player; it said that it’s not a recognized file type, but was able to play it anyway. But I then couldn’t put it on my MP3 player. A: Ensure that you have Windows Media Player 10. All our files have been successfully tested with that program. If a file downloads and for some reason is not immediately recognized by WMP 10, follow these steps: a. Right-click on the file b. Select “Open” c. Select “Select the program from a list” and press [OK] d. Windows will most likely already highlight Windows Media Player for you. If not, highlight it your self e. Click in the checkbox “Always use the selected program to open this kind of file” to ensure that it is selected. f. Press [OK] 4. CD not playing in my car stereo Q: I burned a CD and it’s not playing in my car stereo A: That problem, unfortunately, is out of our control, and not an issue particular to our files. Over the last several years, many reports have cropped up that some car CD players (and even a small number of home stereos) do not recognize computer-created audio CDs. This effects media from all different sources. The only suggestion: obtain an MP3 player. 5. Can’t pause and then continue in same place Q: I burned the file to a CD and listened to about 45 minutes. I then took the CD with me to my car (where it plays just fine), but had to start again from the beginning! Unlike tapes, CDs don’t have a fast-forward button. Now what? A: Downloaded files arrive on your computer as one large, about one hour, chunk of data, called a track. When you burn a CD, your CD player still only sees one track. While this is not an issue for MP3 players or computer programs like RealPlayer, Windows Media Player, JukeBox, etc., it can become annoying on your car stereo, or home CD player. There are programs out there (e.g., CD Architect V5.0 by Soundforge now owned by Sony) that allow you to lay down tracks, but it’s a hassle. We suggest using MP3 players for optimal convenience. If none of these answers resolve the problem, please contact us at support@aishkodeshaudio.com |
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